See our Covid Cancellation Policy. Click here.

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1800 138 501

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1800 138 501
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Covid Cancellation Policy

One of the questions we get asked the most at the moment is; ‘What happens if my travel plans are effected by COVID lockdowns?’.

The answer is simple. Our standard refund policy is extremely flexible and under normal conditions cancellations can occur within 72 hours anyway.

COVID has proven it knows how to throw a spanner in the works though so if WA is locked down or travel restrictions are put in place within that 72 hour period we can offer a full credit for use at another time. Customer satisfaction and peace of mind starts well before the tour and we will work with you all the way to ensure your experience is memorable from start to finish.

Full details can be found here www.whalesharkdive.com/covidupdates

Our new site is live!

27 January 2022

We are so excited to be launching our new website and online store!

The past two years have seen a lot of changes to the whale shark industry, so it was time for us to move with those changes and switch our focus to where our customers were - online.

So we’ve said goodbye to our little shop front in beautiful Exmouth and shifted the communication of our Whale Shark, Humpback Whale, and Whale Sharks Ningaloo Reef Tours to our website.

This means we can put more energy into our tours and guests during our tour experiences, while also providing the best service online possible for our future guests booking with us. It’s a win-win!

With this changing tourism landscape and our shift to online, we decided it was time for a bit of a refresh. We worked with Dilate Digital to ensure our new website not only answers any and all questions our guests might have but also showcase our guests’ experience on board with us so that future guests can see just how magical it is to swim with the whale sharks and experience the spectacular Ningaloo reef tours.

So, what’s new? Let us show you around.

Time for a refresh

We’ll always have a place in our heart for our previous website - it served us well. But with our shift to online, we decided we needed to up our game and increase our online presence. And that meant a new website that both looks great and delivers an exceptional user experience to anybody who clicks.

We knew that without our shopfront location, we’d need to make sure we communicate everything on our website. This meant more detailed itineraries, better site navigation, and clearer details provided on our tours and their inclusions.

Our previous website also took our guests through a pretty long process to actually book a tour. We wanted to streamline this into a super easy process so that the user didn’t have to click too many times.

How did we do it?

Our friends at Dilate Digital took this all on board and ran with it, creating the beautiful website you’re on right now.

You’ve probably noticed that it’s a lot more visual, so you can really see what to expect when you embark on one of our Whale Shark or Humpback Whale tours.

We’ve also updated our sitemap. We shifted all of our essential menus to the top, in a much more logical structure that is super easy to navigate. Next came additional content, giving further info about the itineraries, what’s included, what to take along on your adventure, and some of the best recommendations of must-visit spots in Exmouth.

Booking a tour has also never been easier - simply visit our booking page, find the tour you’re after, and follow a few simple steps.

We’ve also added an online store! Fun clothing, accessories, and souvenirs await you in our online shop, so you can commemorate your time spent onboard your Three Islands Whale Shark Dive tour!

What’s new?

It’s probably easier to ask what’s not.

In all seriousness, a lot has changed. We’ll give you a quick rundown.

  • All new and improved appearance
  • Better navigation
  • A much simpler booking process
  • An all new page all about our beautiful home of Exmouth
  • A brand new blog section (watch this space for upcoming content)
  • More detailed info on itineraries, inclusions, and what you can expect from your day on the water
  • A brand new online store

 

Honestly, the best way to discover our new website is to explore it yourself. Click around, make yourself at home, and check out our award-winning tour itineraries - or book and experience them for yourself!