Refund policy:

A 50% refund will be given if a cancellation is made within 48 hours of the tour departure. A date transfer can be made up to 48 hours of the tour subject to availability. A full refund will be given for tours cancelled due to bad weather, minimum number policy or mechanical failure.

No Sighting Policy:

Whale shark tours are nature based and there may be very occasional days when a whale shark will not be sighted. If this occurs, a non transferable, non refundable repeat tour is offered on the next available tour day. Please give yourself a little extra time to cater for this. A repeat tour voucher can be issued to passengers unable to repeat the tour. There are no refunds for no sightings